Should you need to return a product, please contact firstname.lastname@example.org to arrange the return based on the following parameters:
- Proof of purchase MUST be included.
- Defective or damaged claims must be within 3 days of purchase date.
- Returns accepted for 30 days after your purchase date. All returns are to be authorized prior to your returning items. Return Authorization number is required, Contact Muskoka to acquire this RA number.
- All return shipping is the customers responsibility. "Get the insurance"
- All returned products must be in unused condition. If deemed used refund will be denied and product to be returned at customers expense.
- Amount returned will be less the original cost to ship the product, unless free shipping was offered.
- Return funds will not be remitted until product is received and inspected by our receiving and testing department.
- Please allow up to 7 business days for refund to process.